What is the MacExperience Cloud?
The MacExperience Cloud is a collection of web apps that extend your new or existing PIMS system.
- New Features — The MacExperience Cloud Platform is designed with multi-tenancy and modularity in mind. What does this mean for your business? Easy and consistent rollouts of new features.
- Security — All of the MacExperience Cloud Apps utilize bank-level encryption to ensure your data is safe.
Customer Portal
The Customer Portal (CP) eliminates the need for an employee to manually process customer credit card information. The CP encourages your customers to pay on-time by offering them the convenience of viewing their outstanding invoices online, and allowing them to pay outstanding balances via credit card.
- Get Paid Faster — Enable your customers to view their outstanding balance, download PDF’s of outstanding invoices, and pay via credit card.
- Boost Efficiency — Eliminate the need for employees to manually process credit card information over the phone.
- Automate — Your customer’s invoices automatically populate from PIMS. No manual entry needed.
- Increase Customer Satisfaction — Enable your customers to view their invoices as soon as they are posted.
- Secure & PCI Compliant — All transactions are secured by bank-level encryption. No credit card information is stored within PIMS or the MacExperience Cloud.
Apple Appointment Scheduler
Integrates directly with Apple’s GSX appointment API (PIMS is not required). Enabling your business to send custom email notifications to customers and employees when an appointment is created.
- Automatically Send Custom Email Notifications — Your customer will receive an appointment notification email 1 to 2 days before their appointment. Completely customizable.
- Automatic Email Notifications for Employees — You employees will also receive a notification. Allowing them to anticipate appointments.
- Set Customer Expectations — Set your customers expectations before they arrive in-store.
PIMS has saved my company countless thousands of dollars and labor hours by eliminating the need for a full-time accountant and bookkeeper. In addition, PIMS reduces the amount of time my technicians spend checking in computers, ordering parts, and updating repairs in GSX.
Joel Read from MacExperience